Insurance Customer Service Representative

Company: North Carolina Farm Bureau
Location: Spencer
Posted on: March 18, 2023

Job Description:

We're seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you're looking to take on an important account management role during this period of high-growth as we attain new business, we'll provide the training you need to succeed in this position. Start your application today!

Responsibilities:

Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
Help create competitive quotes when it is time to issue renewals or make updates to a current policy
Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers, so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates
Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations


Qualifications:

Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
Candidates should have an Associates or Bachelor's degree, but all candidates with insurance industry experience will be considered
Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided
Active insurance license in your state or willing to get licensed in 90 days
Candidates should be very strong communicators and problem solvers, and have great follow-up skills


About Company:
Together with our North Carolina Farm Bureau members, we have built the largest domestic property and casualty insurance company in the state. Based in Raleigh, our Mutual Insurance Company is owned and controlled by our policyholders through an elected Board of Directors. With a network of agents located throughout the state, we now provide insurance for farm and non-farm policyholders alike in all 100 counties of North Carolina. We have over $2.2 billion in assets, write over $1 billion of premium annually, and hold an A.M. Best Company, Inc. rating of A (excellent). We work hard every day to maintain the financial stability and strength to provide the security you need when misfortunes occur.

Keywords: North Carolina Farm Bureau, Winston-Salem , Insurance Customer Service Representative, Sales , Spencer, North Carolina