WinstonSalemRecruiter Since 2001
the smart solution for Winston-Salem jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Winston Salem
Posted on: June 15, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voicemails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Winston-Salem , Customer Service Representative / HME Support Rep., Sales , Winston Salem, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Outside Sales Representative - North and South Union County, NC
Description: DO YOU HAVE STRONG RELATIONSHIP BUILDING SKILLS WITH A PASSIONATE, ENTREPRENEURIAL DRIVE DO YOU ENJOY THE INDEPENDENCE OF WORKING FROM A HOME-BASED OFFICE OPERATING YOUR OWN PROTECTED TERRITORY ARE UNCAPPED (more...)
Company: Welcome Wagon
Location: Charlotte
Posted on: 06/16/2019

Inside Sales Representative
Description: Inside Sales Representative North Carolina-Charlotte Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. (more...)
Company: GRAYBAR ELECTRIC CO INC
Location: Charlotte
Posted on: 06/16/2019

Financial Services Agent - Charlotte
Description: The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial (more...)
Company: State Farm
Location: Charlotte
Posted on: 06/16/2019


Outside Sales Representative - Charlotte, NC
Description: DO YOU HAVE STRONG RELATIONSHIP BUILDING SKILLS WITH A PASSIONATE, ENTREPRENEURIAL DRIVE DO YOU ENJOY THE INDEPENDENCE OF WORKING FROM A HOME-BASED OFFICE OPERATING YOUR OWN PROTECTED TERRITORY ARE UNCAPPED (more...)
Company: Welcome Wagon
Location: Charlotte
Posted on: 06/16/2019

Car Sales Associate
Description: At South Charlotte Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every (more...)
Company: South Charlotte Chevrolet
Location: Charlotte
Posted on: 06/16/2019

Senior Living Customer Care Agent
Description: Senior Living Customer Care Agent Mommy Jobs Online Agents on the Senior Living Program will offer customer service by answering incoming and placing outbound calls from/to a direct recipient or family (more...)
Company: Mommy Jobs online
Location: Charlotte
Posted on: 06/16/2019

Life Insurance Agent - use assurance platform: think uber meets insura
Description: Life Insurance Agent - use assurance platform: think uber meets insura Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: Charlotte
Posted on: 06/16/2019

Technical Sales Representative
Description: As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab Company, seeks a Technical (more...)
Company: Ecolab
Location: Charlotte
Posted on: 06/16/2019

Life Insurance Agent - No desk/Agency fees, no door-to-door
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Charlotte
Posted on: 06/16/2019

Auto Sales
Description: At South Charlotte Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every (more...)
Company: South Charlotte Chevrolet
Location: Charlotte
Posted on: 06/16/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Winston-Salem RSS job feeds