Home Care Consultant
Company: Home Instead Senior Care
Location: Thomasville
Posted on: February 22, 2021
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Job Description:
Home InsteadHome Care Consultant--Job DescriptionObjective:The
Home Care Consultant is responsible for ensuring achievement of
revenue objectives and a variety of duties that relate to client
care including care consultations with potential clients and family
members. Revenue is to be generated from a variety of Sales and
Marketing duties, including researching and pursuing new referral
sources and enhancing and maintaining relationships with existing
referral sources as they relate to Client Care. Once a referral is
made, they use the consultative sales approach to determine each
individual client's needs to provide solutions and create a
tailored service plan.They continuously evaluate the plan through a
series of ongoing communications with families and visits to ensure
high quality care, client satisfaction and retention as well as
opportunities to increase service hours. The Consultant works
continuously with referral partners in the community to provide a
total care experience for the Client, family, Caregiver, and
referral partner.This position is responsible for reporting results
in moving relationships forward to Manager on a weekly basis,
discussing successes and opportunities, and demonstrating
documented progress and inquiry production in
Sales/Marketing/Networking/Client Care areas.Primary
Responsibilities:Responsible for researching and developing
Referral Provider Network relationships and producing referrals
performs all phases of consultative sales process, including
preparation and documentation of cold calls, follow-up calls,
diagnosis of referral source and client needs, recommendation of
appropriate Home Instead-- services and additional community
resources, maintaining and nurturing existing referral accounts,
including follow-up, as necessary.Achieve inquiry generation
objectives with the primary goal of bringing in new business to
increase overall market share. Target accounts include, but are not
limited to, hospitals, physicians, home health agencies, assisted
living facilities, nursing homes, senior centers, hospice,
rehabilitation centers, etc.Develop and maintain knowledge of Home
Instead brand. Effectively presents Home Instead marketing
materials and services to referral providers, including 1:1
meetings, as well as planning, arranging and conducting formal
group presentations to referral providers.Maintain accurate records
of all sales and prospecting activities including sales calls
presentations closed sales and follow-up activities within the
assigned territory, including the use of software to maintain
accurate records to maximize territory potential.Develop a database
of qualified leads from referrals through face-to-face cold calling
on referral providers, email, telephone and Web.Conduct Service
Inquiries and Care Consultations as needed following the
consultative sales processMeet with potential clients and family
members to discuss their needs and provide solutions in the form of
a service plan.Maintain ongoing communication and a consistent
follow-up schedule with potential clients and families who have yet
to commit to service.Work with other team members to coordinate
various aspects of a client's care during and at the end of
care.Work with referral partners to coordinate various aspects of a
client's care during and at the end of care.Recognize and pursue
opportunities to modify service plans to best support the ongoing
needs of clients through a quality assurance program.Demonstrate
open and effective communication with clients, family members, the
franchise owner, colleagues and CAREGivers, and referral
providers/care providers.Work with clients and their families on
the various issues that may arise to ensure they are getting
resolution to any issues as well as receiving the services
needed.Conduct Family Education sessions as neededIMPORTANT:Must be
able to work evenings or weekends as requiredMust be able to check
and respond to client and referral partner needs as needed outside
of traditional business hours.--Knowledge, Skills, Abilities, and
requirements:
Keywords: Home Instead Senior Care, Winston-Salem , Home Care Consultant, Other , Thomasville, North Carolina
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